Privacy Policy

1. Overview

This Privacy Policy describes how JustEasyBook ("we", "our", "us") collects, uses, stores and shares personal information when you use our website, mobile applications and services. By using our services, you agree to the practices described here.

2. Information we collect

• Account information: name, email address, phone number and password.
• Booking information: events booked, ticket types, attendee details and order history.
• Payment information: processed by our PCI-compliant payment partners. We do not store full card numbers.
• Device information: browser type, IP address, operating system and pages visited.
• Communications: support requests, feedback and any messages you send us.

3. How we use your information

• Process bookings and deliver e-tickets.
• Send order confirmations, reminders and customer support messages.
• Improve our services, prevent fraud and meet legal requirements.
• Send marketing communications — only where you have opted in.

4. Sharing your information

We share information only with: (a) event organisers for the events you book, (b) payment processors and identity providers, (c) service providers under confidentiality agreements, and (d) authorities where legally required.

5. Your rights

You have the right to access, correct or delete your personal information, and to object to or restrict certain processing. Contact privacy@justeasybook.com to exercise these rights.

6. Cookies

We use cookies and similar technologies to keep you signed in, remember preferences and measure how the site is used. You can control cookies in your browser settings.

7. Data retention

We keep personal information only as long as necessary for the purposes described in this policy or as required by law. Inactive accounts may be deleted after extended periods of inactivity.

8. Security

We use industry-standard safeguards including encryption in transit, restricted access controls and regular security reviews. No system is perfectly secure, so we recommend using a unique password.

9. Children

Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13.

10. Changes to this policy

We may update this policy from time to time. Material changes will be communicated via email or a notice on the website.

11. Contact us

For privacy enquiries, contact privacy@justeasybook.com or write to: JustEasyBook, Level 2, 100 King William St, Adelaide SA 5000, Australia.